enjoy IST's blanket of field support

A FAMILY OF SUPPORT WITH A SINGLE POINT OF CONTACT

Our decades in the trenches have given us time to sharpen our processes and refine our approach. No matter where you are or what you need, we have developed the skills and experience to deliver.

WE BUILD CONTINUOUS IMPROVEMENT INTO EVERYTHING WE DO

Diagram of Continuous Improvement
ANALYZE PROJECT
  • 20+ years of industry insight
  • Technical expertise
  • Thorough evaluations
DEVELOP STRATEGY
  • Nationwide reach
  • Skilled project management
  • Scalable resources
  • Broad and deep technical skill-sets
EXECUTE PLAN
  • Fast and proficient technicians, trainers, and office support staff
  • Extensive partnerships
  • Three layers of quality management
COMMUNICATE RESULTS
  • Customized reporting
  • Web-based call tracking
  • On- and off-site confirmation calls
  • Dispatch line open 24/7/365
INTEGRATE FEEDBACK
  • Customer survey program
  • Regular technical bulletin to field staff for immediate briefings
  • Service delivery management
    program for quality assurance
You know that when you have 200 people a night scheduled to be in the field or more, three of them are going to be sick, or at least claim they're sick, and six of them are going to be late. So IST would overstaff in those markets just to make sure that it had a plan for when someone was going to be sick or was going to be late, whatever the excuse.

We staffed for that, and I think that ultimately really helped, because even though there was extra money in having that labor, if you get behind you have a horrible domino effect of staying on that kind of schedule.

Jacob Horwitz, CEO
Digital Signage Today, May 2013
FORESIGHT. PLANNING.
25 YEARS OF EXPERIENCE
PAYS OFF EVERY TIME.

MISSION

We are in the business of providing quality, innovative, and responsive technology-based service and solutions that enable our customers to entrust IST with all of their IT challenges, which in turn will improve their business results.

We are committed to

Providing service and support that ensures uninterrupted use of clients’ systems.
Providing new and innovative service programs that enhance the value and scope of clients’ IT systems.
Generating sales by creating partnerships with our customers by understanding their needs and matching our unique capabilities to meet and exceed those needs.
Providing an environment that fosters trust, creative thinking, personal and professional growth, and excellence in execution.
Towards this end we will treat employees fairly and respectfully and recognize their contributions through fair compensation, competitive benefits, and praise.