Process Innovation

We offer a single point of contact and layers of field support to ensure your success.

Mission

We are in the business of providing quality, innovative, and responsive technology-based service and solutions that enable our customers to entrust IST with all of their IT challenges, which in turn will improve their business results.

We are committed to

Providing service and support that ensures uninterrupted use of clients’ systems.
Providing new and innovative service programs that enhance the value and scope of clients’ IT systems.
Generating sales by creating partnerships with our customers by understanding their needs and matching our unique capabilities to meet and exceed those needs.
Providing an environment that fosters trust, creative thinking, personal and professional growth, and excellence in execution.
Towards this end we will treat employees fairly and respectfully and recognize their
contributions through fair compensation, competitive benefits, and praise.

We Build Continuous Improvement Into Everything We Do

Diagram of Continuous Improvement
ANALYZE PROJECT
  • 20+ years of industry insight
  • Technical expertise
  • Thorough evaluations
DEVELOP STRATEGY
  • Nationwide reach
  • Skilled project management
  • Scalable resources
  • Broad and deep technical skill-sets
EXECUTE PLAN
  • Fast and proficient technicians, trainers, and office support staff
  • Extensive partnerships
  • Three layers of quality management
COMMUNICATE RESULTS
  • Customized reporting
  • Web-based call tracking
  • On- and off-site confirmation calls
  • Dispatch line open 24/7/365
INTEGRATE FEEDBACK
  • Customer survey program
  • Regular technical bulletin to field staff for immediate briefings
  • Service delivery management
    program for quality assurance