As a technology service company, IST understands the importance of using the latest and best technology to enhance our business. We employ advanced database and call-tracking software to coordinate our resources in the field.
We provide our field staff with a web portal for downloading or viewing all necessary technical documentation and service ticket information. The portal also allows them to upload completed service documentation (customer sign-offs, pictures, etc.) for import back into the database for quality review and confirmation.
Digital menu boards represent the fastest-growing segment of IST's installation business. Burger King—one of America's top restaurant chains—selected IST to install over 6000 of their Digital Menu Boards nationwide. And we did it in under four months!
Installation & Service Technologies is among the premier installers of digital signage in the restaurant and retail industries. Recent changes in menu board calorie-labeling laws are driving thousands of restaurants to go digital! And digital signage is rapidly becoming the most responsive channel to broadcast up-to-date marketing messages.
When your POS equipment goes down, you need it repaired—fast. Our onsite labor contracts offer continuous, stress-free coverage. Labor-only maintenance service contracts cover unlimited onsite Break & Fix support. This option excludes associated POS hardware equipment repair or replacement costs.
We have POS repair technicians stationed across the country who are always ready to be at your restaurant right when you need them. We have a large team of service techs who are full-time employees of IST, which ensures the highest levels of proficiency and accountability. Each onsite technician is trained in-house in our state-of-the-art training center.
Our Break & Fix Labor contracts guarantee that someone is always available to ensure your restaurant is running smoothly. You can rely on us for any normal wear and tear: a frizzed-out terminal, a jammed printer, cabling issues, and more.
Per-incident POS repairs are unpredictable and can be extremely costly in the long run. An IST onsite labor contract provides the peace of mind that comes from knowing that the health of your technology is in the most capable hands.
IST is not a “one-for-all” solution. Our contract prices are based on the type and age of the equipment you want to insure. This flexibility allows you to get just the level of coverage you really need.
We offer tiered maintenance program options covering the full spectrum from basic to comprehensive. We have something for every level of support you might need, so you can strike the perfect balance between cost and coverage.
For our customers who do not have our onsite maintenance agreement or who require quality work that may be outside the scope of the maintenance agreement, we provide full service on a per-incident basis.
Day after day, your technology takes a beating. Fingernails on touch screens, crumbs in cash drawers, dropped printers, spilled drinks: it’s only a matter of time before something gives out. It’s essential that you be ready when it does. Your technology keeps your business running. Unless you’re prepared for accidents and mishaps, a single clumsy customer can slow your operation to a crawl or stop it altogether.
Our Depot Repair services help you prepare for the worst. Our repair solutions are reasonably priced, with no sacrifice in speed or quality. Our secured underground Depot Repair center is staffed with experienced technicians who are trained on all of the technology we service. If it’s fixable, we will fix it. If a part or the whole component needs to be replaced, we have an extensive inventory on hand to minimize your wait.
Our POS service is fast, flexible, and precise. To ensure uninterrupted service, we offer multiple turnaround options, from a more casual, cost-effective program to a comprehensive, “spare-in-the-air” option where we have a replacement overnighted to you even before we receive your broken unit for repair. We offer our services on both “per incident” and contract bases, so you always have the exact level of coverage you need.
IST offers an à la carte approach to POS Depot Repair. We will tailor a customized plan specific to your business needs and guarantee a cost-effective alternative to more expensive onsite plans. We allow you to decide which turnaround option and delivery method are best for your situation. And we are pleased to respond to any level of urgency.
To ensure uninterrupted service, we offer the following turnaround options:
For the highest level of assurance, IST offers advanced exchange contracts. For a flat monthly fee, you are guaranteed the most complete coverage available. The moment your POS hardware breaks, IST will ship you a working replacement, even before you send us your equipment for repair. Your “spare is in the air” even before we receive your broken item. When you receive the replacement, just place the broken component in the box and return it.
IST offers our standard depot repair contracts for a flat monthly fee. Once we receive your broken unit, we will repair your equipment within 72 hours and ship the working item back to you.
For restaurants with newer equipment, paying for POS repairs as they happen can be a more cost-effective alternative. IST offers our per-item customers exceptional quality, service, and care.
For further flexibility, we allow you to choose from several shipping options.
Priority 1: Onsite or Same-Day Courier
Priority 2: Next Day Shipping
Priority 3: 2-Day Shipping
Priority 4: Standard Shipping
We offer our services on both per-repair and contract bases. For a flat monthly fee, you can insure all or part of your hardware for year-round repairs. Prices vary according to the size and age of your system and the level of service you require.
IST is an all-in-one service company, managing client needs from start to finish. We provide experienced project management through our Professional Services Department. If a project management team is needed, we will assign one to be your single point of contact (SPOC) so that you may have the security of knowing there is one person, one team, dedicated to your project's success.
For large-scale projects, our Professional Services team will evaluate the scope of work and assess our current resources against the needs of the project. Once the statement of work is approved by both parties, the SPOC then creates a project plan that will include all dates and deliverables.
Each region involved in the project will then assess their available resources, assigning them as outlined in the project plan. Your project manager is ultimately responsible for your complete satisfaction.
He or she will work with each region to ensure sufficient staffing, maintain quality standards, and keep our field technicians armed with the most current information and updated processes and expectations.
If additional resources are ever required, your SPOC is empowered to recruit technicians with the experience you need in the regions you need it. With the power to allocate field resources, scale your project as necessary, and create project-specific reports, your SPOC is given all the support necessary to manage your project smoothly and address all your concerns.
Your project manager will monitor calls and track reports to ensure the project is meeting quality standards and find new ways to improve processes and achieve a more successful project.
A reliable site survey leads to a viable installation. Our preliminary overview of your job site is crucial to knowing how to prepare for a smooth install. We inspect all necessary areas and determine possible failure points before ever stepping foot on site to install.
We can also perform inventory of existing hardware in preparation for a hardware refresh. Obtaining clear photos and confirming there are clear cable paths, secure structures for equipment placement/mounting, and proper network configurations allow the project team to organize a plan of action that is sure to succeed.
IST staffs an independent warehousing facility located in a secure, underground facility for maximum safety. We have the capacity to warehouse, stage, kit and ship to locations across the country. This shortens field installs and preempts costly mistakes.
For large rollouts, we have the ability to setup an
assembly line for staging and kitting. This allows
us to ensure all software and configuration is complete for each piece of hardware and that each site receives the precise quantities required with all of the correct accessories.
Discovering hardware problems early ensures the quality in every piece of hardware your project requires. With web-based product tracking, we manage delivery of your product precisely and verify all parts have been delivered prior to the time of installation.