As digital displays – such as LEDs, LCDs, OLEDs, tablets, and kiosks -- become more affordable, swapping them out when they break might seem like a sensible solution. However, in many cases repairing broken units is a smarter option.
Unless the screen needing repair is a stand-alone unit, you must first confirm a new monitor would blend into your current display environment.
Swapping just one monitor from a video wall or digital menu board can result in a jarring lack of continuity if the make and models don't match exactly. Variation in bevel, thickness, resolution, or luminosity can undermine display cohesion. If costs allow it’s safer to repair broken screens to protect the visual continuity of the installation.
Many issues can be fixed on-site by a service technician: cabling, software configuration, or problems rooted in the media player are good examples of this. However, if there is physical damage or the hardware needs to be examined at board-level, mail-in depot repair is usually necessary.
Privileging onsite service over depot repair is tempting. Everyone loves delivery service, and it’s easier to call a repair technician than deal with packing up items for shipment. But few environments in the outside a dedicated repair center--such as a working restaurant or shop--are clean enough to repair delicate screens or circuitry without putting components at risk of environmental damage through moisture or dust.
One of our clients is contracted to deliver digital menu displays for a large chain of convenience stores. When a monitor goes down, we replace it and ship the original to our depot repair center. First, our team confirms it can be repaired and reintegrated at lower than replacement cost. If so, we refurbish and warehouse the original monitor to keep on-hand or use for the next outage. It’s an efficient system: There's less waste, and the client has a backup cache of monitors and parts.
Digital displays are more energy efficient than ever, but making electronics is a highly involved industrial process, that uses energy and raw materials. Efficient supply chains require shipping parts all over the globe for final assembly. E-waste is also a growing concern, so instead of tossing out your equipment, send it in for parts, scrap, and recycling.
Ultimately, proper maintenance and repairs extend the life of your technology, which saves money, reduces downtime, and minimizes environmental impact.