IST's parent company, Skinny IT, a Frisco-based information technology (IT) service provider, today announced Circuit City has selected the company to be the consumer electronics retailer’s installation services provider.
Using Skinny IT’s new Services as a Merchandising SKU, or S.A.M.S., customers will have the option to have a field technician install their purchases for them. This post-purchase support will allow Circuit City to be a true full-service retailer for its customers.
“It is no longer enough for manufacturers and retailers to simply offer hardware and software for purchase. Consumers are demanding full-service support throughout the purchasing journey from buying recommendations to installation,” said Sam Darwish, CEO of Skinny IT. “S.A.M.S. is a smart services automation tool that offers a higher level of services all retailers should look to provide. We are excited Circuit City has decided to offer this solution in their new services strategy and look forward to assisting the company in rolling it out this year.”Continue Reading